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Creating Cultures of Commitment and Quality

Competing in the New Capitalism: How Individuals, Teams and Companies Are Creating the New Currency of Wealth by Lawrence M. Miller

Visit Larry's blog Management Meditations and contribute to the continuous search for the keys to cultures of commitment and quality

Papers and Presentation for Download

  1. Broad-Slicing: How Leaders Create Unity of Energy and Effort (PDF, 168 KB): This paper is from the Introduction to Mr. Miller’s new book “Competing in the New Capitalism: How Individuals, Teams and Companies Succeed by Creating the Currency of Competition in the New Economy”.

  2. Lean Teams (PDF, 287 kb):
    – To compete in today’s world of high speed processes, Six Sigma quality and continuous innovation, hierarchies have been crushed and the horizontal process rules. Managing with a focus on the horizontal flow of the core work process, highly empowered and effective teams must take responsibility for their work process. Here is a quick guide to developing effective teams that manage their process and business performance.

  3. Organizational Strategy (PDF, 525 KB):
    – One of the keys to successful change efforts is to align the sub-systems of the organization – information systems, structure, HR systems, etc., to work processes that have been designed for fast cycle times and just-in-time inventory. This is the key to create the “lean” organization that optimizes both quality and productivity. Too often, these components of the “whole-system” are designed in a fragmented and disjointed manner creating conflicts and obstacles to implementation. The whole-system design methodology solves these problems while creating full ownership and commitment of the members of the organization.

  4. Dialogue: Learning to Think Together (PDF, 157KB):
    – This paper seeks to apply the principles of dialogue, thinking together, to management and employee problem solving and decision making.